FAQ's

Much of the knowledge provided below is available throughout WoW’s website. If you have a question that is not covered below, please email: help@workonwellbeing.com

Individuals / Employees / Consultees
1. What should I do if my wellbeing is low?

The WoW report and associated results should not be used to replace the advice of a qualified professional. If you are experiencing significant psychological difficulties you should contact your doctor or a qualified mental health professional.

2. What is the difference between an Individual user and an Employee / Consultee user?

WoW determines an "Individual" as any person that has come to its website, registers an account, conducts an assessment, and receives a report. They may be employed, or they may not be.

An "Employee", on the other hand, is a person who has been asked by their 'Organisation' (or a 'Consultant' aligned with their Organisation in which case they are a 'Consultee') to come to the WoW website, to register and in doing so to select their Organisation (and possibly organisation sub-group) or to select a Consultant aligned with their organisation. This is so that the employee can get personalised wellbeing results, but the organisation can also get group level anonymous results related to its employees (Your Organisation option when registering an account) or the consultant (Your Consultant option when registering an account) can automatically get a copy of that employee's report.

3. Is my assessment free?

Yes, if you are an Individual or Employee / Consultee user. WoW charges Organisations for organisational wellbeing reports, and also charges others for other commercial use – such as Constants who monitor the wellbeing of various people. We make assessments and reports free for Individual and Employee / Consultee users and hope they are useful in improving their wellbeing.

4. Can I share my results?

Yes, with one condition. If you are an Individual user, you may be employed, and if so, we only ask that you do not share your individual results with your Organisation or in any other commercial setting (like with a coach or health professional). If you are an Employee or Consultee (your organisation specifically asked you to register, or a consultant working for your organisation asked you to register), you are more than welcome to share your results with your Organisation.

5. Do I have to share my results with my organisation?

Yes and No. If you are an Individual user, you should not be sharing your result with your Organisation if employed.

If you are an Employee, you agree by participating that an Organisational report can be complied using aggregate (group level) anonymous data - which includes employee data (Your Organisation option when registering an account), or that your report will be automatically shared with your organisations Consultant (Your Consultant option when registering). No organisation or consultant should force its employees or consultees to do an assessment. Employees may also get a copy of this organisation level report (this is up to your Organisation).

6. How often can I do an assessment?

If you are an Individual user, you can complete an assessment as often as you like. The minimum time between assessments is 30 days. You also have the ability within your individual user dashboard to set your email reminders to either 30 days (approx monthly), 90 days (approx quarterly), 180 days (approx half-yearly), or 360 days (approx yearly).

If you are an Employee, your organisation (Your Organisation registration option) will determine how often it would like you to complete an assessment - every 30, 90, 180 or 360 days, or at custom periods it defines. You will get an email reminder in line with the frequency that your organisation specifies. If you are an employee where a Consultant has asked you to do an assessment (meaning you are deemed a Consultee), you can determine how often you would like to complete an assessment - every 30, 90, 180 or 360 days.

7. How long is an assessment?

If you are an Individual or Employee user, an assessment is 50 questions and takes around 10 minutes on average to complete. For Employees and Consultees, your Organisation can also add a limited number of extra questions so your assessment might be slightly longer. WoW also has a special algorithm that can determine if users are completing the assessment too quickly and not comprehending the questions (in which case we deem the data invalid and they are asked to begin again).

8. What do my results look like?

You can view an example report on the 'reports' page (select the tab at the top of the page). In addition, your user dashboard displays graphs and summary text from your last assessment.

9. How long will my results and reports be available?

Results and reports are stored in your account indefinitely. You can come back at any time and download a past report.

10. How is my wellbeing 'tracked'?

When you complete your second (and subsequent) assessment, these results are dynamically integrated with the results of your first assessment. For example, your report for your second assessment will display your wellbeing results at time 1, and the new results at time 2 (and 3, 4, 5 and so on). It is then easy to see how various aspects of your wellbeing have changed over time.

11. How scientific is the WoW assessment?

The WoW assessment has been crafted by the top wellbeing assessment scientists in the field (see MEET THE TEAM on the homepage). If you would like a copy of the assessment technical manual, please contact us. This manual explains how the assessment and questions are grounded in relevant theory and literature.

12. How does a WoW assessment compare to other wellbeing assessments?

The WoW assessment is the best assessment commercially available. Most other wellbeing assessments are not based on the scientific literature, are not comprehensive, do not provide contextualised results, have very little or no flexibility, and most importantly do not track wellbeing over time.

13. Does WoW provide wellbeing initiatives?

Yes. Wow suggests 33 empirically validated approaches to increasing wellbeing via 'My Activities' on Employees and Consultees dashboards for them to proactively manage their wellbeing. You can see eight of these examples on the homepage in the WELLBEING ACTIVITIES section.

In addition, at the end of Employees and Consultees reports (i.e., not Individuals) there is a section called "Ways to Wellbeing" where we suggest creditable websites, apps and books that are based on scientific findings.

14. How private are my results?

If you are an Individual user, you choose who you would like to share your results with.

If you are an Employee, your organisation does not get access to your reports, but you are consenting to your anonymous data being used to compile an overall organisational wellbeing report, possibly with group level results. You can see an example of an organisational wellbeing report on the 'reports' page (select the tab at the top of the page). In this organisational report, no identifying characteristics are mentioned - a minimum of 5 responses is required to produce an overall report, and for each subgroup, a minimum of 5 responses is required to produce a result for each sub-group (e.g., Sales Department) – ensuring user anonymity. In addition, your free text answers are supplied to your organisations account owner only (e.g., your answers to questions such as "What one thing, more than anything else, makes your organisation a great place to work?"). If you are an Employee working with a Consultant (i.e., you are a 'Consultee'), you are consenting to your wellbeing reports (pdf's) being automatically shared with this Consultant.

15. How secure is WoW?

With the assistance of security consultants and health information privacy experts, we are ensuring that WoW's security measures are up to international speed with the most stringent requirements. As a result of WoW maintaining appropriate measures and standards, users can rest assured that their personal data is securely protected.

16. What is a Low Wellbeing Warning?

If your results place you in approximately the bottom 5% of our complete user sample, we place a low wellbeing warning on your Individual, Consultee or Employee report. This warning is presented on the 'summary overview page' – page 3. The warning is produced if the WoW factor score is between 0-58, and also the happiness score is either a 0 ("Extremely unhappy"), 1 ("Very unhappy") or 2 ("Pretty unhappy"). In addition, if an Employee or Consultee receives a Low Wellbeing Warning, an email is automatically and immediately set to both the Employee / Consultee and the organisation account holder.

17. What IT platforms can I use to undertake a WoW assessment?

Currently the WoW assessment is optimised for the main web browsers only – Chrome, Firefox, Internet Explorer, and Safari.

Organisations
1. What should our Organisation do if our wellbeing is low?

If you judge that your organisational report indicates that your organisation has low wellbeing, then we suggest you obtain advice from professionals (e.g., coaching psychologists, clinical psychologists, organisational psychologists, etc) to assist your employees. Identifying and providing support to your employees with the lowest wellbeing should be a priority.

2. How much does a WoW assessment cost?

There is low per employee / consultee cost per year (from sign up). See pricing on the homepage.

3. What payment methods are available?

Payment is via credit card (PayPal).

4. Why should my organisation undertake a WoW assessment?

In many organisations staff are disengaged and morale is low, yet management do not know the full extent of this because it's not regularly or thoroughly assessed. Some employers are now looking to ascertain, measure, improve, and manage the wellbeing of their staff, and management consultants need tools for dealing with stressful organisational change or performance or wellbeing improvement initiatives. They are doing this because empirical research is confirming a strong link between employee wellbeing leading to engagement, and then productivity at work, and then to subsequent better business outcomes, profitability and success.

In particular it is the link between wellbeing leading to, and underpinning, engagement that has been largely unrealised up until now by most organisations and organisational specialists (e.g., HR managers, coaching and organisational psychologists). Instead some organisations have focused on 'wellness' and the link between physical health and engagement with Health Risk Assessments (e.g., heart checks) and various health provisions (e.g., yoga classes, discounted gym memberships). Investing in wellness is worthwhile as it increases wellbeing, and then engagement, however it is not as strong, or as comprehensive, as directly addressing wellbeing.

5. What is the difference between an Individual user, an Employee user, and an Organisational user?

WoW determines an "Individual" as any person that has come to its website, registers an account, conducts an assessment, and receives a report. They may be employed, or they may not be.

An "Employee", on the other hand, is a person who has been asked by their 'Organisation' (or a 'Consultant' aligned with their Organisation in which case they are a 'Consultee') to come to the WoW website, to register and in doing so to select their Organisation (and possibly organisation sub-group) or to select a Consultant aligned with their organisation. This is so that the employee can get personalised wellbeing results, but the organisation can also get group level anonymous results related to its employees (Your Organisation option when registering an account) or the consultant (Your Consultant option when registering an account) can automatically get a copy of that employee's report.

An "Organisational" user is the person who creates the organisations account with WoW - this could also be a Consultant. This person may also create employee and consultee accounts. For the Your Organisation option (i.e., Employees), an organisational user can select the assessment frequency (30, 90, 180, 360 days, or custom date periods), add sub-groups (e.g., Marketing department) to their assessment for sub-group reporting, add an organisational logo, add their own questions (Organisation Defined Questions) or further measures suggested by WoW (WoW Suggested Questions), and add / delete employees or change their sub-groups. For the Your Consultant option, the organisational user only gets a copy of the consultees report (and the Organisations logo is placed on the consultees report cover page) - all of the other options are determined by the consultee.

6. Who will see the organisational results and when?

When an organisation report is generated at the end of an assessment period (the one or two week open and close dates for the assessment), this organisational report can either be kept from employees, embargoed for 48 hours and then released, or immediately emailed to all employees and the organisational user at the same time - in the morning of day following the end of the assessment period.

The research literature has demonstrated various negative effects of organisations withholding or not sharing this information openly and transparently with their employees. In contrast, such open and transparent sharing initiates organisational conversations that assist in improving organisational wellbeing.

7. How often can our organisation assess our employees?

The assessment frequency can be set to custom dates specified by the organisational user. For all types, when an assessment period starts it lasts for one week after which it is closed. Although the default is one week, this can also be extended to a two-week open period if needed. The minimum time between assessments is 30 days.

8. How long is an assessment for an employee?

An Employee / Consultee assessment is generally 50 questions and takes just under 10 minutes on average to complete. Organisations / Consultants can add a select number of extra questions (Organisation Defined Questions) and measures (WoW Suggested Questions) which may make the assessment slightly longer.

9. What do organisational results look like?

You can view an example organisational pdf report on the 'reports'page (select the tab at the top of the page).

10. How long will our results and reports be available?

Organisational results and reports are stored in your account indefinitely. You can come back at any time and download a past report.

11. Do we need to be qualified to complete or administer a WoW assessment?

The WoW team are members of major professional bodies – such as psychology and assessment associations. There should always be caution in interpreting results from a single assessment, or from using a single method, as such information and knowledge should assist in providing a 'bigger picture' of your organisations wellbeing.

12. How scientific is the WoW assessment?

The WoW assessment has been crafted by the top wellbeing assessment scientists in the field – see the 'assessments' webpage (select the tab at the top of the page).

13. How is our organisations wellbeing 'tracked'?

When your organisation completes their second (and subsequent) assessment, these results are dynamically integrated with the results of your organisations first assessment. For example, your organisational report for your second assessment will display your organisations wellbeing results at time 1, and the new results at time 2 (and 3, 4, 5 and so on). It is then easy to see how various aspects of your organisations wellbeing have changed over time.

14. What is a membership period?

A membership period is 12 months from registration date. During this membership period, your organisation can use WoW as much as it wishes, e.g., conduct assessments every 30 days (approx monthly), 90 days (approx quarterly), 180 days (approx half-yearly), or 360 days (approx yearly).

15. Is there is a registration fee?

No, there is no registration fee.

16. What happens if I want to add or remove employees from subsequent assessments?

Organisational users have this ability from their user dashboard. They can also change their sub-groups (e.g., move an employee from 'Team 1' to 'Team 2').

17. Can I use WoW for a different commercial purpose – other than an organisational assessment?

For example, if you are a helping professional and would like to use the WoW assessment tool, we ask that you sign up as an Organisation and pay the Consultant fee, after which you can use WoW as much as you like with clients. For this option we recommend you use the 'Your Consultant' option so that your logo is placed on your users (Consultees) reports and you receive a copy of their results automatically by email. Similarly if you wish to use WoW in a different commercial venture that is not related to organisational wellbeing assessments, we ask that you register as a Consultant.

18. Does WoW provide wellbeing initiatives?

Yes. Wow suggests empirically validated approaches to increasing wellbeing via the 'My Activities' on Employee and Consultees dashboards. In addition, at the end of Employees and Consultees reports there is a section called "Ways to Wellbeing" where we suggest such websites, apps and books.

19. How ethical is WoW?

WoW is committed to industry standards in regard to user privacy and user confidentiality. Our guiding principle is that the user can determine who they share their data with. We are members of various major professional bodies – such as psychology associations and assessment associations -, and our team members are also registered test users with accredited bodies.

20. WoW is not quite right for us, what are our other options?

There are very few good competitors in this market. "Most" of our competitors assessments are either too long, not based on science, cannot track wellbeing overtime, or do not provide users with reports. Some competitor's products are also insecure, and unsafe, and they operate without qualified test users on staff. However one good competitor that we could recommend as standing out from the crowd is Happiness at Work Survey. Developed by highly qualified wellbeing scientists in the UK, this assessment has 56 questions, and costs about $10 USD per assessment.

21. How secure is WoW?

With the assistance of security consultants and health information privacy experts, we are ensuring that WoW's security measures are up to international speed with the most stringent requirements. As a result of WoW maintaining appropriate measures and standards, users can rest assured that their personal data is protected.

22. How does our organisation get started?

Once registered, the Organisation dashboard has a document titled 'Getting Started with WoW' which outlines via screenshots the steps to setting up your first organisational wellbeing assessment, and the considerations and various options you should consider while doing to. In addition, if you have any questions, email: help@workonwellbeing.com

23. Can we add our own questions to the WoW assessment?

Yes. In the organisation dashboard, you can add up to ten free-text questions, ten 0-10 scale questions, and ten 0-7 grid questions. These added questions are presented to employees and consultees at the end of their WoW assessment and before their demographics page. When an organisational report is generated, an excel file of this raw data is saved on the organisational users dashboard. In addition, an Organisation can add up to three 'WoW Suggested Questions' which are measures of aspects such as engagement, burnout, stress, strengths, personality, emotions, etc.

24. What other settings can an Organisation user control?

Organisations can control:

  • Add and remove Employees and Consultees.
  • Re-send enrolment emails with user details (for Employees who report losing that email).
  • Select the names of up to 10 sub-groups (e.g., Sales Department) for reporting purposes, and move Employees between sub-groups.
  • Add their own questions or select other empirically validated measures to add (as described above in question 24).
  • Control what is presented during the assessment to Employees (e.g., measure number or measure name).
  • Include and adapt the text for a research consent page, including adding a logo to this page.
  • Generate group Consultee reports.
  • Download all Consultee and Employee data to date.
  • Name a contact person that is then inserted onto Employee reports.
  • Set an assessment schedule for the next four assessments.
  • Toggle off the 'Prompt for employment status' question – for assessments to individuals who are all employed.
  • Enable or disable access for Employees to the My Activities tab on their individual dashboards.
  • Control if and how the organisation report is shared – not at all, after a 48-embargo period, or immediately.
  • Disable Employees seeing any results – i.e., no results on Employee dashboard and no individual pdf reports. They can also re-enable this at any point.
  • Disable email reminders to Employees (e.g., if they prefer to manage the communications).
  • Enable or disable reporting on Flight Risk.
  • Upload a logo to go on the organisation report and on Employees reports.
  • Set the period of which an assessment, once started, must be completed (i.e., 24 hours, 48 hours, one week) – for individuals who select to 'save and continue later'.
  • Change accounts details, like email and password.

In addition, Organisation users can also:

  • Download a spreadsheet of completers during an assessment week to see who has completed the assessment and target non-completers with reminders.
  • Download a manual with explains the extra measures available.
  • Access a copy of the questions in Word and Pdf format for offline administration.
  • View useful resources (e.g., books on organisational wellbeing).
  • Adapt a set of email instructions to employees to assist with onboarding.
  • View all reports and alert warnings.
  • See all the My Activities that Employees have access to.