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FAQ's

Much of the knowledge provided below is available throughout WoW’s website. If you have a question that is not covered below, please email: help@workonwellbeing.com

 
Individuals / Employees

1.  What should I do if my wellbeing is low?

The WoW report and associated results should not be used to replace the advice of a qualified professional. If you are experiencing significant psychological difficulties you should contact your doctor or a qualified mental health professional.

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2.  What is the difference between an Individual user and an Employee / Consultee user?

  • WoW determines an “Individual” as any person that has come to its website, registers an account, conducts an assessment, and receives a report. They may be employed, or they may not be.
  • An “Employee”, on the other hand, is a person who has been asked by their ‘Organisation’ (or a 'Consultant' aligned with their Organisation in which case they are a 'Consultee') to come to the WoW website, to register and in doing so to select their Organisation (and possibly organisation sub-group) or to select a Consultant aligned with their organisation. This is so that the employee can get personalised wellbeing results, but the organisation can also get group level anonymous results related to its employees (Your Organisation option) or the consultant (Your Consultant option) can automatically get a copy of that employee's report.

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3.  Is my assessment free?

Yes, if you are an Individual or Employee / Consultee user. WoW charges Organisations for organisational wellbeing reports, and also charges others for other commercial use. We have decided to make assessments and reports free for Individual and Employee / Consultee users and hope they are useful in improving their wellbeing.

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4.  Can I share my results?

Yes, with one condition. If you are an Individual user, you may be employed, and if so, we only ask that you do not share your individual results with your Organisation or in any other commerical setting. If you are an Employee (your organisation specifically asked you to register, or a consultant working for your organisation asked you to register), you are more than welcome to share your results with your Organisation. 

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5.  Do I have to share my results with my organisation?

Yes and No. If you are an Individual user, you should not be sharing your result with your Organisation if employed. If you are an Employee, you agree by participating that an Organisational report can be complied using aggregate (group level) anonymous data - which includes employee data (Your Organisation option), or that your report will be automatically shared with your organisations Consultant (Your Consultant option). No organisation should force its employees to do an assessment. Employees also get a copy of this organisation level report. 

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6.  How often can I do an assessment?

  • If you are an Individual user, you can complete an assessment as often as you like. The minimum time between assessments is 30 days. You also have the ability within your user dashboard to set your email reminders to either 30 days (approx monthly), 90 days (approx quarterly), 180 days (approx half-yearly), or 360 days (approx yearly).
  • If you are an Employee, your organisation (Your Organisation) will determine how often it would like you to complete an assessment - every 30, 90, 180 or 360 days, or at custom periods it defines. You will get an email reminder in line with the frequency that your organisation specifies. If you are an employee where a Consultant has asked you to do an assessment, you can determine how often you would like to complete an assessment - every 30, 90, 180 or 360 days. 

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7.  How long is an assessment?

  • If you are an Individual or Employee user, an assessment is 50 questions and takes just under 10 minutes on average to complete. For Employees and Consultees, your Organisation can also add a limited number of extra questions so your assessment might be slightly longer. WoW also has a special algorithm that can determin if users are completing the assessment too quickly and not comprehending the questions (in which case they are asked to begin again). 

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8.  What do my results look like?

You can view an example pdf report on the ‘reports’ page (select the tab at the top of the page, or the link in the footer to this page). In addition, your user dashboard displays graphs and summary text from your last assessment. 

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9.  How long will my results and reports be available?

Results and reports are stored in your account indefinitely. You can come back at any time and download a past report. 

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10.  How is my wellbeing ‘tracked’?

When you complete your second (and subsequent) assessment, these results are dynamically integrated with the results of your first assessment. For example, your report for your second assessment will display your wellbeing results at time 1, and the new results at time 2 (and 3, 4, 5 and so on). It is then easy to see how various aspects of your wellbeing have changed over time. 

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11.  How scientific is the WoW assessment?

The WoW assessment has been crafted by the top wellbeing assessment scientists in the field. You can view a copy of the assessment technical manual on the ‘assessments’ webpage (select the tab at the top of the page, or the link in the footer to this page). This manual explains how the assessment and questions are grounded in relevant theory and literature. 

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12.  How does a WoW assessment compare to other wellbeing assessments?

Obviously we think a WoW assessment is the best assessment available. Most other wellbeing assessments are not based on the scientific literature, are not comprehensive, do not provide contextualised results, and do not track wellbeing over time. 

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13.  Does WoW provide wellbeing initiatives?

Yes. Wow suggests empirically validated approaches to increasing wellbeing via ‘My Activities’ on Individual / Employees / Consultees dashboards (for a list of 'my activities', Click Here). In addition, at the end of Individuals / Employees / Consultees reports there is a section called "Ways to Wellbeing" where we suggest such websites, apps and books. For an example of this information, Click Here.

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14. How private are my results?

  • If you are an Individual user, you choose who you would like to share your results with.
  • If you are an Employee, you are consenting to your anonymous data being used to compile an overall organisational wellbeing report, possibly with group level results. You can see an example of an organisational wellbeing report on the ‘reports’ page (select the tab at the top of the page, or the link in the footer to this page). In this organisational report, no identifying characteristics are mentioned - a minimum of 5 responses is required to produce an overall report, and for each subgroup, a minimum of 5 responses is required to produce a result for each sub-group – ensuring user anonymity. In addition, your free text answers are supplied to your organisations account owner only (e.g., your answers to questions such as "What one thing, more than anything else, makes your organisation a great place to work?").
  • If you are an Employee working with a Consultant (i.e., you are a 'Consultee'), you are consenting to your wellbeing reports (pdf's) being automatically shared with this Consultant.

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15. How secure is WoW?

With the assistance of security consultants and health information privacy experts, we are ensuring that WoW’s security measures are up to international speed with the most stringent requirements. As a result of WoW maintaining appropriate measures and standards, users can rest assured that their personal data is protected. 

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16. What is a Low Wellbeing Warning?

If your results place you in approximately the bottom 5% of our user sample, we place a low wellbeing warning on your Individual or Employee report. This warning is presented on the 'summary overview page' – page 3. For an example of what this warning looks like, Click Here. The warning is produced if the WoW factor score is between 0-58, and also the happiness score is either a 0 (“Extremely unhappy”), 1 (“Very unhappy”) or 2 (“Pretty unhappy”). In addition, if an Employee or Consultee receives a Low Wellbeing Warning, an email is automatically and immediately set to both the Employee / Consultee and the organisation account holder.

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17. What IT platforms can I use to undertake a WoW assessment?

Currently the WoW assessment is optimised for the main web browsers only – Chrome, Firefox, Internet Explorer, and Safari. Longer term we plan to make a mobile version that will be optimised for tablets and phones; however this is some way off. In the meantime, we have created a Android app you can download HERE that makes the assessment eaiser on mobile devices. 

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Organisations

1.  What should our Organisation do if our wellbeing is low?

If you judge that your organisational report indicates that your organisation has low wellbeing, then we suggest you obtain advice from professionals (e.g., coaching psychologists, clinical psychologists, organisational psychologists, etc) to assist your employees. Identifying and providing support to your employees with the lowest wellbeing should be a priority. 

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2.  How much does a WoW assessment cost?

There is low per employee / consultee cost per year (from sign up). You can use the dynamic features on the pricing page to see how much using WoW would cost your organisation. 

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3.  What payment methods are available?

WoW is an early stage technology company, and is not currently placed to provide many methods. At this stage the only payment option is via credit card (PayPal) – we hope to provide more methods shortly. 

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4.  Why should my organisation undertake a WoW assessment?

See the answer to the question “Why should an organisation measure wellbeing?” on the ‘WoW Users’ page (select the tab at the top of the page, or the link in the footer to this page). 

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5.  What is the difference between an Individual user, an Employee user, and an Organisational user?

  • WoW determines an “Individual” as any person that has come to its website, registers an account, conducts an assessment, and receives a report. They may be employed, or they may not be.
  • An “Employee”, on the other hand, is a person who has been asked by their ‘Organisation’ (or a 'Consultant' aligned with their Organisation in which case they are a 'Consultee') to come to the WoW website, to register and in doing so to select their Organisation (and possibly organisation sub-group) or to select a Consultant aligned with their organisation. This is so that the employee can get personalised wellbeing results, but the organisation can also get group level anonymous results related to its employees (Your Organisation option) or the consultant (Your Consultant option) can automatically get a copy of that employee's report.
  • An “Organisational” user is the person who creates the organisations account with WoW - this is also the Consultant. This person may also create an employee account. For the Your Organisation option (i.e., Employees), an organisational user can select the assessment frequency (30, 90, 180, 360 days, or custom date periods), add sub-groups (e.g., Marketing department) to their assessment for sub-group reporting, add a file for employees to download, add an organisational logo, add their own questions (Organisation Defined Questions) or further questions suggested by WoW (WoW Suggested Questions), and add / delete employees or change their sub-gruops. For the Your Consultant option, the organisational user only gets a copy of the consultees report (and the Organisations logo is placed on the consultees report cover page) - all of the other options are determined by the consultee. 

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6.  Who will see the organisational results and when?

When an organisation report is generated at the end of an assessment period (the one week open and close dates for the assessment), this organisational report is emailed to all employees and the organisational user at the same time - in the morning of the following day. The research literature has demonstrated various negative effects of organisations withholding or not sharing this information openly and transparently with their employees. In contrast, such open and transparent sharing initiates organisational conversations that assist in improving organisational wellbeing. 

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7.  How often can our organisation assess our employees?

The assessment frequency can be set to custom dates specified by the organisational user. For all types, when an assessment period starts it lasts for one week after which it is closed. The minimum time between assessments is 30 days. 

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8.  How long is an assessment for an employee?

An Employee / Consultee assessment is generally 50 questions and takes just under 10 minutes on average to complete. Organisations / Consultants can add a select number of extra questions (Organisation Defined Questions) and measures (WoW Suggested Questions) which may make the assessment slightly longer. 

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9.  What do organisational results look like?

You can view an example organisational pdf report on the ‘reports’ page (select the tab at the top of the page, or the link in the footer to this page). 

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10.  How long will our results and reports be available?

Results and reports are stored in your account indefinitely. You can come back at any time and download a past report. 

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11.  Do we need to be qualified to complete or administer a WoW assessment?

The WoW team are members of major professional bodies – such as psychology associations and assessment associations. There should always be caution in interpreting results from a single assessment, or from using a single method, and such information and knowledge should assist in providing a ‘bigger picture’ of your organisations wellbeing. 

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12.  How scientific is the WoW assessment?

The WoW assessment has been crafted by the top wellbeing assessment scientists in the field. You can view a copy of the assessment technical manual on the ‘assessments’ webpage (select the tab at the top of the page, or the link in the footer to this page). This manual explains how the assessment and questions are grounded in relevant theory and literature. 

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13.  How is our organisations wellbeing ‘tracked’?

When your organisation completes their second (and subsequent) assessment, these results are dynamically integrated with the results of your organisations first assessment. For example, your organisational report for your second assessment will display your organisations wellbeing results at time 1, and the new results at time 2 (and 3, 4, 5 and so on). It is then easy to see how various aspects of your organisations wellbeing have changed over time. 

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14.  What is a membership period?

A membership period is 12 months from registration date. During this membership period, your organisation can use WoW as much as it wishes, e.g., conduct assessments every 30 days (approx monthly), 90 days (approx quarterly), 180 days (approx half-yearly), or 360 days (approx yearly). 

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15.  Is there is a registration fee?

No, there is no registration fee. 

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16.  What happens if I want to add or remove employees from subsequent assessments?

Organisational users have this ability from their user dashboard. They can also change their sub-goups (e.g., move an employee from 'Team 1' to 'Team 2').

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17.  Can I use WoW for a different commercial purpose – other than an organisational assessment?

For example, if you are a helping professional and would like to use the WoW assessment tool, we ask that you sign up as an Organisation and pay a fee based on how many clients you work with, after which you can use WoW as much as you like with clients. For this option we recommend you use the Your Consultant option so that your logo is placed on your users (Consultees) reports and you receive a copy of thier results automatically by email. Similarly if you wish to use WoW in a different commercial venture that is not related to organisational wellbeing assessments, we ask that you register as an Organisation and pay a yearly fee for between 1-100 users. 

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18.  Does WoW provide wellbeing initiatives?

Yes. Wow suggests empirically validated approaches to increasing wellbeing via ‘My Activities’ on Individual / Employees / Consultees dashboards (for a list of 'my activities', Click Here). In addition, at the end of Individuals / Employees / Consultees reports there is a section called "Ways to Wellbeing" where we suggest such websites, apps and books. For an example of this information, Click Here.

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19. How ethical is WoW?

WoW is committed to industry standards in regard to user privacy and user confidentiality. Our guiding principle is that the user can determine who they share their data with. We are members of various major professional bodies – such as psychology associations and assessment associations -, and our team members are also registered test users with accredited bodies.

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20.  WoW is not quite right for us, what are our other options?

There are very few good competitors in this market. “Most” of our competitors assessments are either too long, not based on science, cannot track wellbeing overtime, or do not provide users with reports. Some competitor’s products are also insecure, and unsafe, and they operate without qualified test users on staff.

However there are a few good competitors that we could recommend as standing out from the crowd. These include:

  • Happiness at Work Survey Developed by highly qualified wellbeing scientists in the UK, this assessment has 56 questions, and costs $10 USD per assessment.
  • Tiny Pulse New to the market and as yet unproven. However they have a new assessment model that may be appealing to some employers – employees answer a few questions a week via email building up an assessment picture overtime. Provides real time feedback to the organisation, and costs $ 16 USD per employee per year.

Other options may include Gallup-Healthways Well-Being Index, or Moodscope

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21. How secure is WoW?

With the assistance of security consultants and health information privacy experts, we are ensuring that WoW’s security measures are up to international speed with the most stringent requirements. As a result of WoW maintaining appropriate measures and standards, users can rest assured that their personal data is protected. 

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 22. How does our organisation get started?

Please download and read Getting Started with WoW which outlines via screenshots the steps to setting up your first organisational wellbeing assessment. If you have any questions, email: help@workonwellbeing.com

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 23. Can we add our own questions to the WoW assessment?

Yes. In the organisation dashboard, you can add up to ten free-text questions, ten 0-10 scale questions, and ten 0-7 grid questions. These added questions are presented to employees and consultees at the end of their WoW assessment and before their demographics page. When an organisational report is generated, an excel file of this raw data is saved on the organisational users dashboard. In addition, an Organisation can add up to three 'WoW Suggested Questions' which are measures of aspects such as engagment, burnout, stress, strenghts, personality, emotions, etc. 

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 24. Can we try WoW?

Yes. We have created a test account with most of the functionality enabled. You can log in via the WoW home page using the email address testaccount@workonwellbeing.com and password testaccount. Please note that all data and settings are deleted every 24 hours. The purpose of this test account is so that you can visit an organisation dashboard and see the full functionality that WoW provides (e.g., add questions and scales, add subgroups, manage users, upload a logo, add a wellbeing contact etc.) and also register fake employee accounts and see first-hand what the assessment experience is like for an employee / consultee.

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